Privacy Policy
Meru Himal
Last updated: 20 January 2026
Meru Himal (“we,” “our,” or “us”) respects your privacy and is committed to protecting personal data collected through our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.
1. What Is a Privacy Statement?
A privacy statement explains how an organization collects, processes, stores, and protects personal data of its website visitors and customers. It also outlines the rights individuals have regarding their personal data.
This Privacy Policy applies to all visitors, users, and customers of Meru Himal.
2. When This Privacy Policy Applies
This Privacy Policy applies whenever:
You visit our website
You submit information through forms (e.g., enquiries, bookings, contact forms)
You interact with us via email, phone, or messaging platforms
We collect data indirectly through cookies, analytics tools, or embedded services
3. Personal Data We Collect
We may collect the following categories of personal data:
a. Information You Provide Directly
Full name
Email address
Phone number
Travel preferences or enquiry details
Any information submitted through contact or booking forms
b. Information Collected Automatically
IP address
Browser type and device information
Pages visited and interaction data
Date and time of access
c. Cookies and Tracking Technologies
We use cookies and similar technologies for:
Website functionality
Performance and analytics
Improving user experience
Details are provided in our Cookie Policy.
4. Purpose and Legal Basis of Processing
We process personal data for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Responding to enquiries | Consent |
| Managing bookings and travel coordination | Contractual necessity |
| Website analytics and improvement | Legitimate interest |
| Compliance with legal obligations | Legal obligation |
Where we rely on legitimate interest, this includes operating, maintaining, and improving our tourism services while respecting user privacy.
5. Disclosure of Personal Data
We may share personal data with:
Service providers (hosting, analytics, email services)
Travel partners, where necessary, to fulfill a booking
Legal or regulatory authorities, if required by law
We do not sell personal data.
6. International Data Transfers
Personal data may be processed outside your country of residence, including outside the European Union. Where applicable, we ensure appropriate safeguards such as:
Standard Contractual Clauses (SCCs)
Adequate data protection agreements
7. Data Security
We implement appropriate technical and organizational measures to protect personal data, including:
Secure hosting infrastructure
Access controls
Encryption where applicable
However, no transmission over the internet is completely secure.
8. Data Retention
We retain personal data only for as long as necessary:
Enquiry data: up to 24 months
Booking-related data: as required by legal or accounting obligations
Analytics data: anonymized or aggregated where possible
9. Automated Decision-Making
Meru Himal does not use automated decision-making or profiling that produces legal or significant effects on users.
10. Your Rights
Depending on your jurisdiction, you may have the right to:
Access your personal data
Rectify inaccurate data
Request erasure (“right to be forgotten”)
Restrict or object to processing
Data portability
Withdraw consent at any time
Requests can be sent to the contact details below.
11. Regional Privacy Law Disclosures
a. GDPR (European Union / UK)
We comply with the General Data Protection Regulation (GDPR). EU users may lodge complaints with their local Data Protection Authority.
b. CPRA / CCPA (California)
California residents have rights under the California Privacy Rights Act (CPRA), including:
Right to know
Right to delete
Right to limit sensitive personal information
Right to opt out of sharing personal data
Meru Himal honors Global Privacy Control (GPC) signals where applicable.
c. Quebec Bill 64 (Law 25)
Residents of Quebec have enhanced rights, including transparency, consent, and access rights regarding personal data.
d. CTDPA, CPA, UCPA, CDPA, NRS 603A
We comply with applicable US state privacy laws, including:
Connecticut Data Privacy Act (CTDPA)
Colorado Privacy Act (CPA)
Utah Consumer Privacy Act (UCPA)
Virginia Consumer Data Protection Act (CDPA)
Nevada Revised Statutes (NRS 603A)
12. Accessibility and ADA Compliance
We strive to ensure our website is accessible and usable for all users, including those with disabilities. Where applicable:
ARIA labels may be used for accessibility
Website content is structured for assistive technologies
13. Contact Information
Data Controller:
Meru Himal
Contact Email: contact@meruhimal.in
Location: India
If required, a Data Protection Officer (DPO) will be appointed in accordance with applicable law.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last updated” date.
India-Specific Privacy Notice
This section supplements the Privacy Policy of Meru Himal and applies specifically to personal data processed within India or relating to individuals located in India.
1. Applicable Indian Laws
Meru Himal complies with the following Indian data protection and technology laws:
Information Technology Act, 2000
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
Digital Personal Data Protection Act, 2023 (DPDP Act), where applicable
Where there is any conflict between international privacy standards and Indian law, Indian law shall prevail for users located in India.
2. Types of Personal Data Collected (India Context)
In accordance with Indian regulations, we may collect and process:
a. Personal Information
Name
Contact details (email, phone number)
Travel enquiry details
b. Sensitive Personal Data (if voluntarily provided)
Government-issued ID details (only if required for travel arrangements)
Emergency contact information
Note:
We do not collect financial information (credit/debit card details) directly on the website unless explicitly stated.
3. Purpose of Processing (India)
Personal data collected from Indian users is processed for:
Responding to travel and pilgrimage enquiries
Organising Char Dham Yatra and trekking services
Communication regarding bookings and itineraries
Legal, accounting, and regulatory compliance
Website analytics and service improvement
4. Consent Under Indian Law
Under Indian law, consent:
Is obtained through voluntary submission of information
May be withdrawn at any time by contacting us
Is limited to the specific purpose for which data is collected
By submitting personal data on our website, you consent to its processing in accordance with this Privacy Policy.
5. Data Storage & Security (India)
We follow reasonable security practices as required under Indian law, including:
Secure hosting infrastructure
Restricted internal access
Regular system updates and monitoring
While we take all reasonable measures, absolute security cannot be guaranteed.
6. Data Retention (India)
Personal data of Indian users is retained:
Only as long as necessary for service delivery
As required under applicable Indian laws
Or until consent is withdrawn, unless retention is legally required
7. Data Sharing & Transfers
Personal data may be shared with trusted service providers solely for fulfilling travel services.
Data may be stored or processed outside India where necessary, subject to reasonable safeguards.
Meru Himal does not sell or commercially exploit personal data.
8. Rights of Indian Data Principals (DPDP Act)
Indian users have the right to:
Access personal data
Request correction or updating of personal data
Withdraw consent
Request deletion of personal data, subject to legal requirements
Grievance redressal
Requests can be made using the contact details below.
9. Grievance Redressal Officer
In compliance with Indian law, grievances related to personal data may be addressed to:
Grievance Officer
Meru Himal
Email: contact@meruhimal.in
We aim to resolve grievances within a reasonable timeframe as prescribed by law.
10. Children’s Data (India)
Meru Himal does not knowingly collect personal data from children without verifiable parental or guardian consent, where required under Indian law.
11. Updates to This India Notice
This India-specific notice may be updated to reflect changes in Indian data protection laws or regulatory guidance. Updates will be published on this page.
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